Help Center
How can we help you?
Get answers to common questions, track your order, or reach our team directly — we are here for you.
Waiting on your Minx order?
Enter your order number or tracking code to see your delivery status. You will find these in your order confirmation email.
Reach Out Team
Have a question that is not answered below? A human reads every message, usually within 24 hours.
Contact Customer Support
You can reach our Customer Support team using the message form beside this one.
- Messages are for customer care and transactional purposes only — support replies, order and shipping updates, billing and subscription assistance, account confirmations.
- Message frequency depends entirely on your enquiry.
- We reply to every message. Include your order number and the email used at checkout so we can answer in one reply instead of three.
- Your details are never shared with third parties for marketing purposes.
- See our Privacy Policy and Terms of Service for more information.
Subscription & Account
I am not through my last order yet
Then skip the next delivery rather than stopping the plan. Open your subscription page, push the date back or skip one, and everything else stays exactly as it is — including the price you signed up at. The deliveries simply catch up with you.
How do I change my delivery date or how often it ships?
Both take about two taps on your subscription page. Enter the email you used at checkout and we send you a one-time link.
If the link does not arrive within a couple of minutes, check your spam folder — that is where it ends up nine times out of ten. Still nothing? Use the form above with your order number and we will make the change for you.
How does the plan actually work?
You are on a recurring plan: we send a new supply on a set cycle and charge the card just before each one, at the price you locked in when you joined. No minimum, nothing hidden — change the date, stretch the gap, skip one or stop at any time.
If you did not realise you were signing up for a plan, tell us using the form above and we will sort it out.
I was charged and I was not expecting it
Your plan renews before each delivery, so a charge lands ahead of every shipment. You can see your next charge date at any time and move it or skip that delivery — as long as you do it before the renewal date.
If a charge has already gone through and you did not want it, use the form above with your order number. There is no need to go to your bank.
It says I have no subscription, but I am still being charged
Almost every time, the plan sits under a different email than the one you are checking with — usually the one used at checkout. Try signing in with that address instead.
If it still does not appear, use the form above with the charge date or the last 4 digits of the card, and we will find it.
I ordered Buy 1 Get 1 — how many pouches should arrive?
Two pouches, in the same parcel. If only one arrived, that is on us — email us with your order number and a photo of what you received, and we will send the missing one straight away. Nothing to return.
How do I cancel?
You can cancel yourself at any time from your subscription page — no phone call, no hoops.
Before you do, one honest thing: most people who write in wanting to cancel just needed a longer gap or one delivery skipped, and both of those keep your original price. Cancelling releases that price and it does not come back if you rejoin.
Order & Shipping
Why does delivery take a little longer than Amazon?
Because we do not sit on a warehouse full of stock. Minx is made in small batches so what reaches you is fresh rather than something that sat on a shelf for a year.
In practice: 1–3 business days to process, then about 5–8 business days to arrive in the US. Busy periods and international orders run longer.
Where is my order right now?
Use the tracker at the top of this page with your order number or tracking code. If it has been more than two weeks since your shipping confirmation, use the form above and we will chase it for you.
Tracking says delivered but I have not received it
Check with anyone else at the address and around the property first — parcels are often left in a safe spot. If it does not turn up within 48 hours, use the form above with your order number and we will make it right.
Can I change my address or cancel an order?
If it has not shipped yet, yes — use the form above as fast as you can with your order number. Once it has shipped we can no longer change it.
Do you ship internationally?
Yes. International orders are fulfilled through our logistics partner, so delivery times vary and can run noticeably longer than US orders.
Product & Safety
How long before I feel it?
About 20 minutes. Take one cube on a fairly empty stomach and give it that window. There is no loading period — each cube works on its own.
I am not seeing much yet. Should I stop?
Do not judge it on one night — judge it over a full pouch. Sleep, stress and where you are in your cycle all move it.
The women who tell us everything changed are the ones who kept a pouch in the drawer and never ran out. The month you run out is the month it quietly goes back to how it was.
If you have run a full pouch properly and still feel nothing, email us — we would rather work it out with you.
Does it build up over time, or work each time?
Each cube works on its own, in about 20 minutes. Nothing has to accumulate first.
What builds over the months is simply the habit — having one on hand when you want it. The women who tell us everything changed are the ones who never ran out.
Some nights I feel it less. Is that normal?
Yes. Sleep, stress, a heavy meal and where you are in your cycle all change how much you feel on a given night. That is a body, not the cube failing. Judge it over a pouch, not over one night.
Any side effects?
No hormones and no prescription needed. If you are pregnant, nursing, on medication or have a medical condition, check with your doctor first, as with any supplement.
Who should avoid taking this?
Anyone pregnant, nursing, under 18, or with an existing medical condition should speak to a healthcare professional before use.
Quality & Ingredients
What exactly is in it?
A full 810 mg signature botanical blend — muira puama, epimedium, maca and ginger — plus chili pepper extract 30 mg and maca root 60 mg. 15 cubes per pouch, one cube per use. Vegan, non-GMO.
How should I store it?
Somewhere cool and dry, out of direct sunlight. No refrigeration needed — just keep it sealed between uses.
Where is it made?
Made in a registered facility under GMP conditions. No hormones and no prescription needed.
Is it third-party tested?
Every batch is produced under GMP conditions in a registered facility. If you want the detail on a specific batch, email us and we will pull it.
Returns & Refunds
What is your refund policy?
Yes — refunds are covered under our refund policy. Send us a message using the form above with your order number and we will take care of it.
How do I request a refund?
Use the form above with your order number and a line about what went wrong. No forms to fill in beyond that one.
Why does the website price differ from what I saw on social media?
Promotions run for a limited time and some are exclusive to a specific campaign. If you saw an offer you cannot find, send us the link using the form above and we will look into it.
What payment methods do you accept?
All major cards, plus the express wallets shown at checkout.